10 Crucial Steps Out of Crisis

A crisis is defined as a time of intense difficulty or danger. In the case of diseases, it is the turning point of a disease, when it becomes clear whether the patient will recover or not. It is evident in the definition that a crisis is not a desirable state. One would choose not to have to solve a crisis and a live a crisis-free life but that is not possible. Daily you meet crisis of varying shapes, forms and proportions. Some are individual (affecting you personally) and some are of a national or global coverage such as the ongoing fight with the AIDS epidemic. The goal is to find the quickest and most effective method of bringing the state of affairs back to normal. This alone explains the efforts from every sector of the world, be it donor community, research scientists, governments and corporate to bring a lasting solution to this one type of crisis. Your crisis may not be as prevalent as the epidemic but the fact remains that it is state you would desire to move out of. I have faced crisis after crisis in my life but I have emerged out of every crisis sharper, wiser and more experienced. Some of the crisis I faced taught me endurance, persistence, optimism and courage. While crisis situations have a lot of life lessons, one would not desire to first see a crisis then learn but learn anyhow from other people’s crisis. How does one get out of crisis? I answer the question from what I have learned under crisis below.

The Steps

1. Acknowledge that you have reached crisis point – It is not a sign of failure to acknowledge the state of affairs as it is. After all there is no situation that cannot be turned around either deliberately or by way of miracles. Simply declare that this is crisis level. Failure to acknowledge may derail the exit into normal mode as everyone feels it is business as usual. Make every citizen or employee know the nature of the crisis and how it affects them. Alcoholics that refused to say the statement “I am an alcoholic” fail to move out of alcoholism. Non admittance is living in denial of the facts even though they are as clear as noonday. Your affirmation will then change at a later stage as your affirm the new you. Acknowledgment is for the purpose of finding the help you require.

2. Establish the nature and category of crisis – Who is affected by the crisis? What is the general extent of the crisis? Is it affecting just the households next to you or it has become an epidemic of high proportions. The extent and nature of the crisis determines the response strategy. Life threatening crisis requires faster movement; move by instinct and save the life under threat. By establishing the extent of the crisis you are able to determine the level of reporting back and human resource mobilization to help ease or end the crisis. Every crisis is unique, every problem is different. You will not prescribe the same medication on a persistent migraine as you would on a minor headache.

3. Identify the root causes of the crisis – To know the cause of a disease is certainly half the cure. It does not benefit you to fight flames in a fire as opposed to closing the container that is fueling the fire. Similarly in crisis setups, problems and conflict and anxiety may all be flames. You need to know why the organization or country is where it is. Be frank with the reasons why. If you shy away from the actual reasons it maybe a total waste of valuable time. Put all the cards on the table, undress the crisis breaking it into the individual components that originated and grew the crisis. You will realize that the power of a fire is not high up on the flames but way low at the bottom where it is coming from.

4. Stop Creating Comfort in the Crisis – It is easy to acknowledge you are in a crisis and immediately find coping mechanisms in the crisis. By so doing you make everyone feel as if there is no crisis. It is the same as knowing that a person has a serious cut on the leg and is in excruciating pain then you give them the highest dosage of pain stopper. You may stop the pain momentarily but that does not disqualify the cut. Simply put; you have created temporary comfort in the crisis but you still have to face the real crisis you are hiding under the carpet.

5. Get Ideas from your team – As a leader you may not be the only one to prescribe the way out of the crisis.
You may not be the cause of the crisis after all. Your role is to get everyone to see the same thing and talk the same language. Bring people to a place of unity so that they actually take ownership of their situation. As long as you give yourself the burden of getting everyone out of the crisis, you may easily fight a losing battle as people may delay your exit strategy. Some may be benefitting from the crisis hence they stifle your efforts. A brilliant idea maybe hidden in the most unlikely team member, much lower on the structures of power.

6. Plan your exit from crisis – As discussed above, sometimes the crisis situation maybe a matter of life and death with the going of every minute threatening the life of people, in such a scenario there is no room for board meeting, or consensus. Movement is by instinct not according to an activity planner. Careful planning of the precepts and phases of the exit from crisis is important. Document every step, on each step you need to identify who is responsible and give the person a clear mandate of why their role is important. Get strategic thinkers to test your plan and identify loopholes. A plan is as strong as its weakest point. Test before you plunge or else you waste more time and money. Some solutions make increase the extent of the problem.

7. Get expert advice and help – If you do not have the skills necessary in your team or country, look beyond
your area. Call for specific people with specific competencies to come in. Calling in technocrats with the right experience in dealing with the issues will sometimes cost you less in terms of loss or damage than creating make-shift solutions which in actual fact have expiry dates. You may not have the liberty to experiment or try out amateur level solutions. Specialists are there to provide specialist services. Some of them have studied on the very subject to the highest level of study possible.

8. Revisit your financial priorities – Your crisis may not be related to finance but every crisis has an impact on your finances. You have to prioritize your expenditure in the direction of bring a normal environment back. All payments in line with bringing order and effectiveness are a priority. You may need to make sacrifices that affect a greater majority. This is the reason why everyone must be engaged to take ownership of the problem. As long as it remains the role of leaders to create a miracle out of a solution, followers will always want their luxuries as they may not share or buy-in to what leaders are doing even though it benefits them.

9. Execute your plan – Implementation – Most solutions look workable on paper. They sound good and practical until the real implementation is due. You may have run a pilot of the solution, you may have people’s buy-in and all the necessary plans in writing but if you do not carefully implement all you have purposed, the solution becomes a “nice to have”. Get everyone to account for whatever role they were given. Call for regular meetings to review progress, budgets, human resource gaps etc. Without a follow through, the crisis will rage on.

10. Communicate & Review Progress – You can never be accused of over communication. If anything sometime we put a lot of effort in creating solutions, we implement the solutions and forget to communicate the success stories and even areas where we are failing. Without adequate communication and review of progress, people will easily be discouraged thinking that they are not making any headway in redressing the crisis. Reviews and updates will keep everyone motivated and inspired. In the whole process you need to document everything for others to use the same notes as reference points in the future.

What’s Next, North or South?

On a day when you hear about the worlds largest bank CITI Group losing $5 Billion and cutting 4,000 jobs world wide, you might expect markets to be down severely. You might also have expected the FTSE to stumble on the news that RBS is preparing a rights issue to shore up its balance sheet. However, apart from some early nervousness on Friday, the UKs benchmark index managed to close the week up 3.2%. The CAC & DAX both managed 4.3%.

The worse is behind us argument continued to gather pace as evidenced by RBS share price actually rising on the day of the rights issue announcement. Investors had been speculating for months that RBS would be taking this step and in some ways the eventual announcement relieved some of the pressure on the UK banking sector. More than anything markets hate indecision and traders seem buoyed by the hope of an eventual end point to the liquidity crisis.

A significant catalyst last week was some positive earnings announcements from some heavy hitting US companies; Intel, Coca Cola, Honeywell, Caterpillar, Google and IBM all surprised to the upside. According to Bloomberg, profits have slumped 26% on average from the companies releasing results so far with the financial sector being the worst hit. However, this was largely expected to be the case, and share prices have adjusted to price in consensus estimates. One important question is whether US companies have truly under promised and over delivered, or if investors are just fearful of missing out on a rally.

On the currency markets, the Pound and Dollar made up lost ground lost after figures showed Eurozone inflation hitting a 16-year high. Chinese CPI was also red hot with staples such as soyabeans and rice continuing to rise. The price of rice has doubled since August 2007 while sugar and wheat have retreated from recent highs. The king of commodities, oil, continues to make record highs and until this market significantly retreats, inflation projections will remain high. This will put further pressure on central banks such as The Bank Of England, which has to balance fighting inflation with easing the liquidity crisis in the credit markets.

Inter bank lending rates have remained stubbornly high since the summer, with the actual cost of lending being a quarter point higher than the official LIBOR rate. The fact that The Bank Of Englands recent loan action was over subscribed by three times the amount tells its own story. With little movement on LIBOR or mortgage fees so far, the next move could put further pressure on the Bank of England to cut rates.

Traders foresees that while the worst may or may not be behind us, what is probable is that it won’t be plain sailing from here in either direction. There may still be some pull backs along the way even if March turns out to be the low point of this credit crunch for the FTSE. A one touch with the trigger set to 5900 could return 50% over the next 17 days.

Risk Management Should Be Top of Mind – Stop Making Excuses

The global financial crisis is a perfect example of what can happen when nations and companies ignore risks (read: do not heed the warning signs) in the hope that the inevitable will not and can not happen. There is no time like the present to implement the company contingency plan. Below is a framework to help your team start the process of developing a risk management program. Not only is it the smart thing to do; it is the right thing to do.

Step One: Bite the bullet and get started. If you are like most companies, identifying potential risks is probably the hardest part of developing a risk management scenario. In fact, this is cited as the main reason why most companies put it off. Not only is this just an excuse; it is lazy and irresponsible thinking. If your management team is at a loss as to how to get started, you are in luck. Standard & Poor (S&P) has created a list of four major risk categories that can be just the springboard you need to hold your first brainstorming session. Listed in alphabetically order, they are:

Environmental Risks:

  • Business continuity
  • Business market environment
  • Environmental
  • Liability lawsuits
  • Natural disaster/ weather
  • Pandemic
  • Physical damage
  • Political risk
  • Regulatory/ legislative
  • Terrorism

Financial Risks:

  • Capital availability
  • Credit counter party
  • Financial market risk
  • Inflation
  • Interest rates
  • Liquidity

Management Risks:

  • Corporate governance
  • Data security
  • Employee health and safety
  • Intellectual property
  • Labor disputes
  • Labor skills shortage
  • M&A/restructuring
  • Managing complexity
  • Outsourcing problems
  • Project management
  • Reputation

Supply Risks:

  • Commodity prices
  • Supply chain

Step Two: After your team has reviewed the list, it is now time to check off the risks that apply, even tangentially, to your company.

Step Three: Review the S&P list again to see which of the risks may be catastrophic and damaging to your company. These risks warrant further consideration even if the likelihood of their occurring is low.

Step Four: Using consensus, identify three to five of the most critical risks your company faces.

Step Five: Create an action plan that deals with the critical risks you have identified. The action plan should include next steps and target dates.

Step Six: Follow up on the action plan that you just created. Make sure it is executed properly.

Step Seven: Evaluate whether your next step is to dig deeper into the action plan you have created, add additional projects to the plan, or create a more robust action plan. The first two choices suggest that you begin the process again, starting at step two. Alternatively, if you need to consider a full-blown risk management system, move forward knowing you have benefited from the initial work.

Risk management takes time, but think of the alternative. You do not want to be in a position of would have, could have, should have – if only we knew. There are many outside resources that can help you get started, so do not delay this call to action. You owe it to yourself and your shareholders.

When the economic climate changes as dramatically and as frequently as it does nowadays, contingency planning and risk management should be on every executive dashboard. Face your risks squarely and come up with a flexible ERM plan. Do not wait until you are forced to make a Mayday call to a world that is embroiled in its own crisis.

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